cancellation
We accept order cancellations before the product is shipped or manufactured. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept return of products. Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
Customers will be charged for shipping costs only once (this also applies to returns); consumers will not be charged a restocking fee for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email confirming receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to officially post. Next, contact your bank. It often takes some processing time for a refund to post. If you have done all of this and still have not received your refund, please contact us at info@mellif.de.
Please contact our customer service at info@mellif.de to obtain the return address.
